Attitude Makes All the Difference!

The first ten seconds can mean the difference between gaining or losing a client

Reception Plus the most sought after company for receptionist training

Webinar Information

Requirements - computer, headset or speakers, microphone if possible. Webcam not required.

Each webinar 3040 minutes.

Fee $50 per webinar. Per connection, not per person.

Webinar Titles and Content

Your Choice Get in touch
        WIM IMPRESSIONS
Attitude   First impressions   Presentation
Self-confidence   Remembering names
Reliability   Efficiency   Effectiveness
        WCO COMMUNICATION
Body language   Pronunciation
Terminology   Diplomacy   Confidentiality
Respect   Consistency   Consideration
        WCC CALLS & CLIENTS
Telephone manner   Screening calls
Converting Calls   Capturing information
Attention to detail   Personal clients
        WMC MULTIPLE CALLS
Managing Multiple Calls
Confidence
Effectiveness
        WDP DIFFICULT PEOPLE
Difficult clients   Difficult co-workers
Assertiveness   Personality types
Maintaining control   Conflict prevention   
        WTM TIME MANAGEMENT
Planning   Prioritising   Organisation
Making appointments   Taking the lead
Self management   Using tools  
  SHORTHAND PITMAN SHORTHAND
Day & Evening classes
Click on Shorthand above

Call 0431 41 51 61 or email info@receptionplus.com.au if you have any queries.

Webinar Dates

Webinar Date Info  
Your Choice Wed 1st Aug More Info   Book Now