Attitude Makes All the Difference!

The first ten seconds can mean the difference between gaining or losing a client

Reception Plus the most sought after company for receptionist training

Webinar Information

Requirements - computer, headset or speakers, microphone if possible. Webcam not required.

Each webinar 3040 minutes.

Fee $50 per webinar. Per connection, not per person.

Webinar Titles and Content

        WIM IMPRESSIONS
Attitude   First impressions   Presentation
Self-confidence   Remembering names
Reliability   Efficiency   Effectiveness
        WCO COMMUNICATION
Body language   Pronunciation
Terminology   Diplomacy   Confidentiality
Respect   Consistency   Consideration
        WCC CALLS & CLIENTS
Telephone manner   Screening calls
Converting Calls   Capturing information
Attention to detail   Personal clients
        WMC MULTIPLE CALLS
Managing Multiple Calls
Confidence
Effectiveness
        WDP DIFFICULT PEOPLE
Difficult clients   Difficult co-workers
Assertiveness   Personality types
Maintaining control   Conflict prevention   
        WTM TIME MANAGEMENT
Planning   Prioritising   Organisation
Making appointments   Taking the lead
Self management   Using tools  
  SHORTHAND PITMAN SHORTHAND
Day & Evening classes
Click on Shorthand above

Call 0431 41 51 61 or email info@receptionplus.com.au if you have any queries.

Webinar Dates

Webinar Date Info  
        WIM Tue 12th Sep More Info   Book Now
        WCO Tue 12th Sep More Info   Book Now
        WCC Thu 14th Sep More Info   Book Now
        WMC Thu 14th Sep More Info   Book Now
        WDP Tue 19th Sep More Info   Book Now
        WTM Tue 19th Sep More Info   Book Now
        WIM Tue 26th Sep More Info   Book Now
        WCO Tue 26th Sep More Info   Book Now
        WCC Thu 28th Sep More Info   Book Now
        WMC Thu 28th Sep More Info   Book Now
        WDP Tue 3rd Oct More Info   Book Now
        WTM Tue 3rd Oct More Info   Book Now