Attitude Makes All the Difference!

The first ten seconds … can mean the difference between gaining or losing a client

Reception Plus - the most sought after company for reception and customer contact training

Seminar Information

Seminars conducted from 10am to 4pm

Casual dress or office attire as convenient

Morning tea, lunch and stationery included

Seminar Content

• Assertiveness
• Attention to detail
• Attitude
• Capturing information
• Communication
• Confidentiality
• Consistency
• Cooperation with co-workers
• Dealing with Difficult People
• First impressions
• Greeting clients in person
• Maintaining control
• Making appointments
• Managing multiple calls
• Organisation skills
• Presentation
• Privacy
• Reliability
• Remembering names
• Screening calls
• Self confidence
• Telephone Skills
• Terminology
• Time Management

Fees

Payment by direct debit, cheque or paypal following receipt of invoice by email

Package deals available

Cancellation Policy

• Registration transferable within the company or group of original booking
• Cancellations at least five (5) business days prior to seminar refunded in full
• Cancellations less than five (5) business days prior to seminar receive 70% refund
• Cancellations less than two (2) business days prior to seminar receive 50% refund
• Cancellations on the day of the seminar, or non-attendance without notification, forfeit full fee

Seminar Dates & Locations