Attitude Makes All the Difference!

The first ten seconds … can mean the difference between gaining or losing a client

Reception Plus - the most sought after Australian company for reception and customer contact training nationally

Seminar Information

Seminars conducted from 10am to 4pm

Casual dress or office attire as convenient

Morning tea, lunch and stationery included

Content

Seminar SES

• Attitude
• Communication
• Presentation
• Telephone Skills

• Accuracy
• Capturing information
• Confidentiality
• Consideration
• Consistency
• Emails
• Etiquette
• Filing
• First impressions
• Greeting clients in person
• Managing multiple calls
• Posture
• Privacy
• Pronunciation
• Reliability
• Remembering names
• Responsibility
• Screening calls
• Seeking feedback
• Self confidence
• Terminology
• Trust

Seminar SDP

• Conflict Prevention
• Conflict Resolution
• Dealing with Difficult People
• Time Management

• Accepting criticism
• Assertiveness
• Attention to detail
• Cooperation with co-workers
• Dealing with an emergency
• Discernment
• Discretion
• Discrimination
• Efficiency
• Maintaining control
• Making appointments
• Organisation skills
• Prioritising
• Self monitoring

Fees

Payment by direct debit, cheque or paypal following receipt of invoice by email

Package deals available

Cancellation Policy

• Registration transferable within the company or group of original booking
• Cancellations at least five (5) business days prior to seminar refunded in full
• Cancellations less than five (5) business days prior to seminar receive 70% refund
• Cancellations less than two (2) business days prior to seminar receive 50% refund
• Cancellations on the day of the seminar, or non-attendance without notification, forfeit full fee

Seminar Dates & Locations