Attitude Makes All the Difference!

The first ten seconds … can mean the difference between gaining or losing a client

Reception Plus - the most sought after Australian company for reception and customer contact training nationally

Seminar Content

Seminar Reception Skills (as listed below).

Seminar Managing Difficult People and Time Management, along with a brief summary of Seminar One

Each seminar stands alone and complete in its content

  • Accepting criticism
  • Accuracy
  • Assertiveness
  • Attention to detail
  • Attitude
  • Capturing Information
  • Communication
  • Confidentiality
  • Conflict prevention
  • Conflict resolution
  • Consideration
  • Consistency
  • Cooperation with co-workers
  • Dealing with an emergency
  • Deportment
  • Discernment
  • Discretion
  • Discrimination
  • Efficiency
  • Emails
  • Etiquette
  • Excellence
  • Filing
  • First impressions
  • Greeting clients in person
  • Knowing the company
  • Maintaining control
  • Making appointments
  • Managing multiple calls
  • Organisation skills
  • Posture
  • Presentation
  • Prioritising
  • Privacy
  • Pronunciation
  • Reliability
  • Remembering names
  • Responsibility
  • Screening calls
  • Seeking feedback
  • Self Confidence
  • Self Control
  • Speech
  • Telephone skills
  • Terminology
  • Trust