to the Newsletter for Receptionists!
Happy New Year! Every time a new year comes around we have a chance to make a fresh start. We’ve had a break and spent time with family and friends, and now we’re motivated and anticipating good things to come. Let’s do our best to ensure that 2008 will be great!
Let’s present ourselves well, and project a welcoming, positive attitude. To complement our professional presentation we must think about our terminology. If we use poor terminology our otherwise impressive image may be tarnished.
We use terms such as ‘No probs, no worries, see ya, hang on, yep, nup’ with family and friends, but these are not appropriate in a professional environment. ‘Certainly, yes, you’re welcome, please, thank you, excuse me, one moment please’ all get a tick.
Enjoy your work and make it an uplifting experience for everyone you deal with.
This newsletter is published several times a year by Reception Plus. We provide opportunity for inspiration and interaction for receptionists through motivational, informative seminars – see our website
Shorthand is a valuable tool for writing notes, developing drafts and taking minutes. It can be used instead of longhand or intermingled with it.
You can now learn shorthand through Reception Plus. Purchase one module at a time and work at your own pace until you are ready for the next. There are 10 modules at $35 each.
The only tools you will need are a lined exercise book and some 2B pencils.
Module 1 is an introduction to shorthand, explaining how it works, and getting you started. In each module you will be given symbols which you can begin to use right away. When you have completed Module 1 you’ll be hooked!
New words, which become part of our language through common use, are often added to authorized dictionaries.
When we sign off on an official email we say Sincerely, Kind regards, etc. If we are familiar with the recipient and want to be less formal we may say Regards, or Best wishes, but when even that sounds too formal, for example with internal emails, there is little else to use other than Cheers.
Perhaps we can invent a better term than this - a completely new word. It could result from the first letters of several words, but must look and sound like a real word. If we make up a suitable word, and start using it, we may even eventually be responsible for a new word in the dictionary! Any suggestions? Send them to newword@receptionplus.com.au.
